Mulligans

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Privacy Policy

🛡️ Mulligans Privacy Policy
Effective Date: 21/11/2025
Company: Mulligans Golf Ltd
Email: [email protected]1. Introduction
This Privacy Policy explains how Mulligans Golf Ltd (“Mulligans”, “we”, “us”, “our”) collects, uses, and protects your personal information when you use our website, mobile app, and related marketplace services (“Services”).
We are committed to protecting your privacy and complying with the UK GDPR, EU GDPR, and all applicable data protection regulations.2. Who We Are
Data Controller: Mulligans Golf Ltd
Contact Email: [email protected]
For payments, we work with authorised payment processors (e.g. Stripe) who may act as independent controllers for your payment data.3. Information We Collect
We collect the following types of information:
Account Information
Name, username, email address, password, phone number, delivery address.
Transaction Information
Order history, purchase/sale details, shipping information, payment method tokens (we do not store full card numbers).
Identity Verification Data
ID documents, identity checks, or verification results (for seller verification or fraud prevention).
Device & Usage Data
IP address, browser type, device identifiers, app activity, log files, cookies and tracking data.
Communications
Messages exchanged with other users, customer support communications, and reports.
Marketing Preferences
Your choices regarding email or push notifications.
We do not intentionally collect data from children under 16.4. How We Use Your Information
We use your personal data to:
Provide, operate, and maintain the Mulligans platform
Facilitate transactions between Buyers and Sellers
Process payments and deliver purchased items
Verify identity and prevent fraud
Comply with legal, tax, and regulatory obligations
Provide customer support
Send transactional notifications (e.g. order updates)
Improve and personalise our Services
Show relevant listings or content based on your activity
Send marketing communications only with your consent
We never sell your personal data.5. Legal Bases for Processing
We process your data under these lawful grounds:
Contract: To provide the Services you sign up for
Legal obligation: Tax, accounting, anti-fraud, or regulatory requirements
Legitimate interests: Platform security, preventing abuse, improving functionality
Consent: Marketing emails, push notifications, non-essential cookies
You can withdraw consent at any time.6. Sharing Your Data
We may share your data with:
Payment processors: Stripe, PayPal
Delivery and logistics providers
Fraud prevention & ID verification services
IT, cloud hosting, and analytics providers
Professional advisers (legal/accountancy)
Law enforcement, where required by law
All partners are contractually required to comply with GDPR and process data securely.
We never share your data for third-party advertising.7. Data Retention
We keep your data only as long as necessary:
Account & transaction data: retained while your account is active
Tax & accounting records: typically 6 years (legal requirement)
Identity verification data: retained only as long as required for compliance
Messages: retained to maintain platform integrity
Deleted account data: securely erased unless required for fraud, dispute, or legal obligations
You may request deletion at any time.8. Your Rights (UK/EU Users)
You have the following rights:
Access your personal data
Rectify inaccurate information
Erase your data (“right to be forgotten”)
Restrict or object to processing
Data portability (receive your data in a structured format)
Withdraw consent at any time
Lodge a complaint with a supervisory authority
To exercise your rights, email [email protected].9. Cookies & Tracking
We use cookies and similar tracking technologies to:
Enable essential platform functionality
Analyse usage and improve performance
Provide personalised content
You can manage your preferences via our cookie banner or your browser settings.
Non-essential cookies are only used with your consent.10. Data Security
We implement industry-standard security measures including:
SSL/TLS encryption
Secure servers and databases
Access controls & authentication
Regular monitoring for vulnerabilities
Although we take strong measures, no online system is entirely risk-free.11. International Transfers
If personal data is transferred outside the UK/EU, we ensure appropriate safeguards such as:
Standard Contractual Clauses (SCCs)
Transfers to countries deemed adequate by the ICO or EU Commission
Binding corporate rules (where applicable)12. Changes to This Policy
We may update this Privacy Policy periodically. If significant changes are made, we will notify you via email, in-app alert, or prominent notice on our site.13. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
Email: [email protected]

Terms of service

Mulligans – Terms of Service
Effective Date: 08/10/2025
Company: Mulligans Golf Ltd
Email: [email protected]1. Introduction
Welcome to Mulligans, the marketplace for buying and selling new and pre-owned golf clubs, accessories, and related goods.
These Terms of Service (“Terms”) form a binding agreement between you (“User”, “you”) and Mulligans Golf Ltd (“Mulligans”, “we”, “us”, “our”) regarding your use of our website, mobile app, and all associated services (“Services”).
By using Mulligans, you agree to these Terms and our Privacy Policy, Seller Policy, Buyer Protection Policy, Prohibited Items Policy, and any other rules we publish.
If you do not agree, you must not use our Services.2. Who We Are
Mulligans provides an online marketplace environment where private individuals (C2C) and registered businesses (B2C) can list, discover, buy and sell goods.
We do not own or inspect items listed on the platform.
Unless explicitly stated (e.g., a Mulligans-managed fulfilment service), we are not a party to the contract of sale between Buyers and Sellers.3. Eligibility
To use Mulligans, you must:
Be at least 18 years old (or age of majority in your country);
Have capacity to enter a binding contract;
Reside in a country where Mulligans operates;
Comply with local laws relating to selling goods online.
Business Sellers must comply with all applicable consumer protection laws, including returns, cancellation rights, and business identification requirements.4. Creating and Managing Your Account
To buy or sell on Mulligans, you must register an account.
You agree to:
Provide accurate, complete information;
Keep your login details confidential;
Not impersonate any person or use false information;
Notify us if you suspect unauthorised access.
We may verify your identity using trusted third-party providers.
We may suspend or terminate accounts for breach, fraud, misuse, illegal behaviour, or failure to complete verification when required.5. Listing Items
When listing an item, you agree to:
Provide accurate descriptions, including defects, wear, and authenticity;
Upload original photos of the actual item;
Ensure you have legal ownership and the right to sell;
Avoid listing items prohibited by law or by our Prohibited Items Policy.
Mulligans may edit, hide, or remove listings that violate policies or create risk.6. Buying and Selling
6.1 Contracts Between Users
When a Buyer purchases an item using the Mulligans checkout, a legally binding contract is formed directly between Buyer and Seller.
Mulligans is not responsible for the fulfilment of this contract unless stated otherwise.
6.2 Payments
Payments are processed securely via authorised payment providers (e.g. Stripe, PayPal).
Mulligans never stores full card or bank details.
All fees (service fees, seller fees, shipping, promotion fees) are shown prior to purchase.
6.3 Shipping & Delivery
Sellers must dispatch orders promptly using appropriate packaging.
Tracked delivery is required when specified by Mulligans.
Buyers must confirm receipt or report issues within the stated claim window (see Buyer Protection Policy).
When using Mulligans shipping labels or integrated carriers, both parties agree to follow carrier terms and instructions.7. Buyer Protection
Mulligans provides Buyer Protection for eligible purchases made through the in-app checkout.
Buyer Protection may cover:
Items not received;
Items significantly not as described (SNAD);
Items damaged in transit.
Buyers must report issues within the deadlines specified in the Buyer Protection Policy.
Mulligans may temporarily hold funds in escrow while investigating disputes.8. Fees and Payouts
Mulligans may charge fees for certain Services, including transaction fees, service fees, or promotion fees.
These will be clearly displayed before use.
Sellers receive payouts once orders are confirmed as completed, subject to:
Verification checks;
Fraud or risk assessments;
Holds required by payment processors or by law.
All payouts are handled via regulated payment institutions compliant with PSD2.9. Returns, Refunds & Consumer Rights
Private Sellers (C2C)
There is no automatic right of return unless:
The item is Significantly Not As Described, or
The Seller has expressly offered returns.
Business Sellers (B2C)
Business Sellers must comply with all consumer law obligations, including:
A 14-day cancellation right (UK/EU Consumer Contracts Regulations);
Clear disclosure of business identity;
Instructions for exercising cancellation rights;
Processing refunds promptly using the original payment method.
Mulligans may require Business Sellers to provide required legal disclosures when listing.10. Content and Intellectual Property
Users keep ownership of content they upload but grant Mulligans a non-exclusive, worldwide, royalty-free, transferable licence to use, host, display, modify, distribute, and promote the content for purposes of operating and marketing the platform.
You must not upload:
Copyrighted or infringing content;
Misleading information;
Obscene, offensive, or harmful content.
Mulligans’ trademarks, designs, software code, and platform content remain our exclusive intellectual property.11. Data Protection & Privacy
Your personal data is processed in accordance with the UK GDPR and EU GDPR.
Please review our Privacy Policy to understand how we collect, use, store, and share your data.
Mulligans acts as:
Data Controller for your account and platform usage information;
Not the controller of your payment data — payment processors act independently.12. Prohibited Conduct
You agree not to:
Sell counterfeit, stolen, illegal, or unsafe goods;
Engage in harassment, fraud, or abusive behaviour;
Manipulate reviews or feedback;
Circumvent Mulligans fees or conduct off-platform transactions;
Upload malware, spam, or attempt to compromise the platform;
Interfere with other Users or with Mulligans operations.
Mulligans may take necessary action including suspension, removal of content, and legal reporting.13. Liability & Indemnity
To the fullest extent permitted by law:
Mulligans is not liable for the quality, safety, legality, or accuracy of items listed by Users;
We exclude all implied warranties;
We are not responsible for indirect, incidental, or consequential losses.
Our total liability to any User will not exceed the total fees paid by that User in the previous 12 months.
You agree to indemnify Mulligans for losses arising from your breach of these Terms, misuse of the Services, or violation of any laws.14. Suspension and Termination
We may suspend or restrict access to your account if you:
Breach these Terms or any policy;
Engage in fraud, illegal activity, or harmful behaviour;
Provide false, misleading, or incomplete information.
You may close your account at any time.
Certain information (e.g., transaction history) may be retained where legally required.15. Changes to Terms
We may update these Terms from time to time.
Material changes will be communicated via email, in-app notification, or prominent notice on our website.
Continued use of the Services indicates acceptance of updated Terms.16. Governing Law & Dispute Resolution
These Terms are governed by the laws of England and Wales.
Users within the EU retain the protections of their local consumer law.
Disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales unless local consumer laws require otherwise.17. Contact
For questions, concerns, or complaints, contact:
📧 [email protected]

Account & Data Deletion
To request deletion of your Mulligans account and all associated data, email [email protected] with the subject line "Delete My Account". We will process your request within 30 days.
Data deleted includes your profile information, listings, messages, order history, and uploaded images. Transaction records may be retained for up to 6 years to comply with UK financial record-keeping requirements.
You can also request partial data deletion (e.g. message history only) without deleting your full account.